Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | K | C | Y | O | T | N | E | I | T | A | P | E | B | W |
| C | N | A | I | H | K | J | C | V | S | H | Z | F | L | P |
| U | B | O | L | N | T | W | G | M | E | U | V | V | I | K |
| T | U | Z | I | H | A | A | Q | H | Z | V | Y | H | R | D |
| C | A | N | L | T | E | P | P | Y | T | V | S | T | F | U |
| A | G | U | O | C | O | K | T | M | R | R | M | N | E | F |
| T | S | A | T | I | R | M | A | N | E | G | I | Q | M | U |
| N | Q | M | Z | L | T | A | E | N | O | S | L | M | U | L |
| O | Z | C | Y | N | X | S | W | L | Z | D | E | A | S | Y |
| C | O | B | G | E | E | O | E | N | O | A | P | M | S | B |
| E | R | H | V | Y | E | T | E | U | S | R | P | P | A | N |
| Y | Q | G | X | K | F | P | S | H | Q | E | T | Y | T | S |
| E | H | C | A | U | V | H | K | I | Q | K | Q | N | N | A |
| W | F | T | E | N | O | I | T | U | L | O | S | Y | O | E |
| T | P | Z | Q | E | Y | A | W | W | U | Y | E | A | D | C |
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