Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Z | V | S | P | V | U | H | A | M | F | E | Y | V | T |
| D | O | N | T | A | S | S | U | M | E | S | N | P | N | P |
| Y | O | N | Y | N | W | P | Z | Y | R | E | I | E | M | F |
| H | M | N | T | S | D | W | E | H | T | H | I | I | D | R |
| T | Q | Y | T | R | J | C | D | S | S | T | A | L | R | H |
| A | I | P | D | P | O | O | I | R | A | C | T | P | I | N |
| P | K | E | J | N | A | L | E | P | Q | E | F | S | O | Z |
| M | J | Z | T | U | H | N | E | Z | Q | F | L | I | Q | D |
| E | T | A | M | E | W | B | I | M | F | L | T | Y | U | S |
| I | C | F | S | O | F | T | A | C | O | U | G | A | W | M |
| T | K | Z | E | I | Q | M | P | Y | L | T | N | H | H | I |
| T | W | K | O | J | D | J | E | O | M | G | I | G | G | L |
| O | A | S | K | Q | U | E | S | T | I | O | N | O | A | E |
| T | Y | S | Y | Z | M | H | A | X | Q | W | I | S | N | K |
| B | E | Q | U | D | T | V | K | V | G | Z | I | V | G | W |
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