Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | T | W | J | V | T | S | V | M | L | H | G | A | V | P |
| K | P | H | Q | N | W | C | Z | H | O | J | I | G | N | I |
| T | O | U | T | D | O | G | A | D | O | W | P | O | X | H |
| Y | N | U | X | O | D | I | S | T | E | O | I | H | C | S |
| S | F | E | P | K | B | A | T | S | N | T | V | H | J | R |
| T | E | Z | T | E | L | I | M | S | O | O | N | H | N | E |
| P | M | A | C | S | A | B | O | M | E | U | C | X | N | N |
| D | U | Z | X | F | I | L | E | D | C | U | Q | E | H | W |
| K | S | W | H | X | U | L | M | P | B | K | Q | Y | Y | O |
| A | S | C | W | T | O | H | P | I | A | D | E | K | O | E |
| J | A | E | I | R | Q | U | A | N | X | T | X | T | S | K |
| R | T | O | T | O | N | L | T | M | P | F | I | D | O | A |
| Y | N | N | R | R | V | H | H | N | Y | C | H | E | Z | T |
| R | O | B | J | A | U | W | Y | X | L | Y | Y | T | N | M |
| C | D | O | N | T | P | A | N | I | C | M | B | I | X | T |
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