Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | X | F | R | P | T | S | P | T | J | R | J | C | Y | T |
| D | O | N | T | A | S | S | U | M | E | R | N | S | N | W |
| O | P | N | F | V | W | M | O | I | E | E | B | E | T | B |
| N | F | I | T | J | W | I | U | L | T | S | I | V | J | G |
| T | P | B | H | R | W | L | F | S | U | T | K | D | C | I |
| P | L | Y | H | S | O | E | I | P | A | T | V | F | J | A |
| A | H | C | H | K | R | L | W | P | Z | O | I | Q | Z | U |
| N | E | I | H | T | K | E | E | N | A | C | X | O | D | Q |
| I | O | X | D | Z | A | B | N | M | K | Y | N | Q | N | U |
| C | C | M | S | I | O | P | T | W | O | H | T | X | K | P |
| K | A | C | Z | G | B | D | M | M | O | T | D | I | H | D |
| N | T | C | A | T | N | O | C | E | Y | E | I | G | O | Q |
| X | Y | F | O | T | U | S | I | L | W | T | K | O | Q | F |
| N | F | N | O | I | T | S | E | U | Q | K | S | A | N | O |
| L | P | G | Q | C | C | W | H | L | I | Y | F | W | T | V |
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