Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | X | X | S | O | L | U | T | I | O | N | S | C | H | V |
| T | N | B | S | I | H | L | A | B | V | I | C | J | X | E |
| D | Q | O | S | S | K | O | K | T | A | Z | U | R | P | D |
| P | B | T | I | L | U | F | E | T | L | H | N | X | Y | S |
| P | E | M | J | T | G | W | O | L | T | I | E | H | H | T |
| N | Q | K | Y | S | O | F | W | E | C | M | C | K | E | S |
| W | N | O | R | V | R | M | N | B | A | Q | H | Y | M | K |
| Y | Y | H | T | A | P | M | E | H | T | U | T | A | U | M |
| M | X | U | Z | B | W | P | R | L | N | F | T | L | S | M |
| E | U | B | N | B | A | H | S | S | O | D | X | I | S | J |
| M | X | V | E | T | Y | M | H | F | C | R | I | K | A | B |
| X | E | B | I | I | I | E | I | H | E | Q | T | Z | T | E |
| N | G | E | F | L | E | V | P | D | Y | Q | M | N | N | L |
| O | N | I | E | A | S | K | Q | U | E | S | T | I | O | N |
| T | Y | J | Z | T | C | I | N | A | P | T | N | O | D | C |
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