Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | G | E | P | M | Y | Y | B | F | S | Y | Z | T | T |
| W | O | D | Z | I | V | N | P | F | D | C | M | C | N | N |
| Q | N | N | Z | H | R | E | R | U | G | C | A | E | O | U |
| I | T | E | T | S | D | T | F | O | R | T | I | I | F | D |
| L | A | M | F | R | O | S | E | J | N | T | T | R | O | Z |
| Q | S | P | C | E | O | I | F | O | A | S | P | N | B | I |
| L | S | A | I | N | W | L | C | P | E | R | T | E | R | R |
| Z | U | T | T | W | Y | E | E | U | P | P | Z | F | V | T |
| Y | M | H | O | O | Y | B | Q | M | A | S | H | F | U | W |
| D | E | Y | C | E | W | K | P | N | O | C | Q | F | Q | D |
| Z | G | Y | C | K | S | X | I | Y | A | T | E | T | Y | N |
| F | H | K | T | A | M | C | D | W | O | T | I | O | Q | G |
| B | H | S | N | T | I | A | L | J | G | S | J | O | G | R |
| N | O | I | T | U | L | O | S | I | I | T | Q | N | N | R |
| M | U | I | U | A | E | D | V | Q | W | A | J | N | C | I |
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