Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | N | O | I | T | U | L | O | S | K | P | Y | G | W |
| S | N | I | L | A | C | P | C | I | W | Z | H | N | N | L |
| V | A | E | H | X | J | H | R | Y | J | S | Q | O | Y | E |
| B | N | N | I | S | M | I | L | E | S | B | I | I | T | U |
| A | T | E | F | T | R | E | I | B | V | T | F | T | J | A |
| P | E | O | T | X | A | E | D | P | O | Z | U | S | G | H |
| Z | M | Y | G | S | W | P | N | M | I | V | T | E | S | E |
| J | U | B | E | M | I | S | E | W | L | I | M | U | I | Y |
| B | S | O | I | C | S | L | M | B | O | L | Z | Q | S | Y |
| B | S | K | A | J | O | G | P | H | F | E | T | K | H | X |
| W | A | M | B | R | V | N | A | X | H | K | K | S | H | T |
| F | T | E | T | U | Y | W | T | S | U | L | K | A | L | O |
| Z | N | N | N | C | K | B | H | A | J | P | L | U | T | F |
| M | O | R | L | Z | M | A | Y | P | C | E | R | L | P | M |
| C | D | O | N | T | P | A | N | I | C | T | A | P | X | Y |
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