Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | N | E | Z | Y | S | R | S | J | E | O | W | Y | L | T |
| R | N | I | N | N | F | Y | Y | P | X | Q | P | U | N | T |
| J | I | O | E | Y | R | V | H | H | B | P | B | E | A | A |
| Y | Q | Q | I | U | O | O | T | W | D | K | I | K | S | A |
| J | S | A | U | T | J | T | A | D | G | T | E | M | K | M |
| S | T | L | Y | I | O | I | P | K | A | O | I | Z | Q | C |
| M | C | N | B | C | C | M | M | P | W | L | J | H | U | I |
| G | A | I | O | E | N | Y | E | N | E | K | C | O | E | N |
| N | T | O | E | I | L | B | E | L | N | I | Q | L | S | A |
| W | N | Z | Q | O | T | R | X | E | O | U | G | D | T | P |
| J | O | K | N | C | S | U | T | D | A | R | B | U | I | T |
| Y | C | Y | U | H | B | S | L | J | S | J | T | Y | O | N |
| U | E | F | I | M | I | K | J | O | K | O | J | N | N | O |
| A | Y | P | N | L | E | M | U | S | S | A | T | N | O | D |
| G | E | H | O | T | W | H | Y | V | E | W | B | B | A | C |
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