Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | O | L | U | T | I | O | N | E | G | O | T | B | C |
| X | Y | N | N | R | E | M | U | S | S | A | T | N | O | D |
| F | E | H | Z | E | F | D | G | X | S | P | L | N | K | O |
| N | G | W | T | N | T | C | Y | I | R | V | T | O | N | N |
| O | A | S | Q | A | S | S | T | K | D | R | W | O | H | T |
| S | S | O | W | J | P | D | I | T | O | M | I | I | C | P |
| A | X | L | R | L | F | M | I | L | G | T | R | A | C | A |
| T | N | E | I | T | A | P | E | B | S | Y | T | W | S | N |
| E | C | O | M | S | I | M | Q | E | M | N | D | W | P | I |
| K | V | X | Y | V | O | S | U | H | O | M | E | H | K | C |
| Y | I | V | P | T | S | Q | N | C | P | K | L | Z | H | Y |
| W | P | Y | I | E | K | K | E | K | R | I | I | B | I | J |
| F | L | O | L | S | H | Y | U | K | N | J | M | Z | E | J |
| T | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| S | W | I | K | G | H | B | E | E | P | D | C | C | I | X |
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