Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | H | M | Z | M | B | D | T | F | G | T | D | X | R | V |
| K | N | Q | N | F | W | J | N | G | N | S | U | B | P | Z |
| H | M | O | U | Q | G | G | E | F | O | Q | Y | T | G | V |
| T | N | Q | I | B | I | E | I | N | I | E | Q | B | H | S |
| T | Z | O | P | T | J | Z | T | E | T | U | U | O | O | S |
| N | C | Y | I | B | O | P | A | T | U | A | M | O | E | L |
| K | X | A | Q | T | E | M | P | S | L | C | K | N | M | T |
| L | L | Y | T | N | S | Z | E | I | O | V | O | E | U | E |
| R | D | G | U | N | L | E | B | L | S | S | A | T | S | E |
| M | Z | D | C | X | O | Z | U | G | O | R | T | M | S | J |
| F | K | V | H | M | Z | C | X | Q | M | R | I | G | A | I |
| D | Y | H | T | A | P | M | E | Q | K | L | T | U | T | I |
| E | Z | O | W | I | K | V | T | Y | E | S | C | N | N | Q |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | O |
| T | D | V | V | K | C | I | N | A | P | T | N | O | D | C |
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