Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | T | A | K | E | O | W | N | E | R | S | H | I | P | N |
| A | N | A | S | V | Y | A | S | C | Q | Q | M | B | P | D |
| J | G | O | Y | K | V | E | T | I | N | V | T | I | E | A |
| K | S | K | I | D | Q | D | C | X | G | Z | W | D | L | S |
| B | V | K | U | T | E | U | W | O | R | L | G | D | O | E |
| N | K | Q | G | C | O | V | E | I | N | N | P | L | K | C |
| O | M | N | A | R | Z | M | G | S | O | T | U | N | A | I |
| T | N | E | I | T | A | P | E | B | T | T | A | E | K | N |
| R | O | Z | X | A | N | M | A | L | I | I | P | C | Q | A |
| R | X | X | G | X | P | H | I | O | O | E | O | D | T | P |
| E | S | U | D | A | R | S | N | M | F | R | Q | N | W | T |
| V | O | S | T | D | T | M | H | H | N | I | T | D | Z | N |
| P | M | H | J | E | G | I | F | B | S | R | W | N | G | O |
| V | Y | C | N | F | E | M | U | S | S | A | T | N | O | D |
| B | V | Q | S | M | O | R | T | V | R | L | L | N | Z | C |
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