Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | N | Y | F | W | L | D | K | V | V | M | S | N | Q | N |
| T | C | A | T | N | O | C | E | Y | E | O | L | P | N | F |
| L | N | W | K | G | G | B | S | X | Z | Z | I | O | O | N |
| D | O | N | T | A | S | S | U | M | E | H | I | G | S | Z |
| O | I | N | O | I | T | U | L | O | S | T | A | J | Q | A |
| N | T | E | N | T | M | O | S | R | O | O | C | A | A | L |
| T | S | U | U | K | J | B | E | M | G | F | K | A | T | E |
| P | E | U | W | W | E | N | E | M | P | A | T | H | Y | C |
| A | U | O | Z | L | W | L | J | P | Q | E | R | G | O | A |
| N | Q | N | I | O | O | I | Z | V | A | D | T | C | Z | K |
| I | K | M | E | R | T | S | G | I | O | T | D | A | J | R |
| C | S | K | T | Y | B | T | Q | X | J | R | I | J | I | O |
| P | A | N | Y | H | G | E | S | C | N | T | Q | E | T | Y |
| T | O | A | R | F | E | N | B | U | G | H | Y | D | N | K |
| C | L | L | B | U | N | K | A | N | N | I | I | W | T | T |
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