Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | G | M | C | A | J | L | K | F | B | W | N | V |
| E | O | Y | A | S | K | Q | U | E | S | T | I | O | N | U |
| O | N | N | Z | K | D | O | N | T | P | A | N | I | C | J |
| P | T | V | T | Z | E | Y | E | C | O | N | T | A | C | T |
| H | A | L | M | R | D | O | B | S | R | S | N | W | I | H |
| N | S | X | H | P | O | I | W | J | O | J | E | V | L | J |
| O | S | V | T | H | I | L | B | N | B | H | L | J | T | N |
| I | U | I | J | M | I | B | E | M | E | L | I | B | H | H |
| T | M | S | S | S | X | M | P | M | O | R | M | W | F | A |
| U | E | M | T | E | P | V | A | M | O | L | S | L | V | B |
| L | I | E | A | A | T | C | T | P | X | T | B | H | T | D |
| O | N | J | T | I | C | Q | I | W | A | J | I | X | I | D |
| S | G | H | G | B | U | I | E | J | T | X | Q | O | P | P |
| A | Y | L | C | K | S | T | N | L | B | Q | J | D | N | L |
| I | N | I | H | N | K | G | T | F | T | B | Z | K | S | T |
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