Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | N | A | Y | V | H | Z | D | D | T | U | E | W |
| L | O | R | I | I | Y | Q | O | Y | V | E | C | V | N | E |
| I | N | N | X | H | J | H | B | K | E | R | A | J | O | Y |
| S | T | J | T | B | S | W | T | C | V | J | T | Q | I | Y |
| T | A | P | N | R | Q | R | B | A | S | T | N | E | T | K |
| E | S | F | O | Z | O | F | E | K | P | B | O | Y | S | O |
| N | S | G | I | C | B | L | B | N | L | M | C | W | E | T |
| I | U | F | T | E | I | V | E | B | W | Z | E | U | U | M |
| T | M | O | U | Y | E | N | P | M | C | O | Y | R | Q | K |
| N | E | J | L | F | W | V | A | X | O | A | E | N | K | V |
| T | W | F | O | E | Z | L | T | P | C | T | I | K | S | G |
| A | Y | N | S | U | F | V | I | S | T | X | I | M | A | U |
| M | K | H | M | F | V | W | E | Q | X | N | I | O | B | T |
| M | A | H | C | R | Y | F | N | L | Q | L | O | H | N | R |
| D | M | I | I | X | E | Q | T | X | E | Z | Q | D | N | Z |
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