Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | L | C |
| Z | N | S | M | Y | E | M | U | S | S | A | T | N | O | D |
| F | N | E | K | G | E | O | Q | Z | M | Z | H | N | W | O |
| Z | A | N | I | Q | B | C | J | Q | K | I | T | B | E | N |
| Q | I | X | N | T | U | H | O | G | H | R | L | U | J | T |
| U | H | R | Z | I | A | E | R | N | O | D | K | E | T | P |
| B | T | W | O | L | U | P | S | L | T | I | J | G | Y | A |
| S | F | T | N | R | K | O | E | T | I | A | M | X | Y | N |
| F | W | A | N | T | L | M | M | B | I | S | C | N | K | I |
| K | O | I | T | U | O | O | P | S | T | O | T | T | A | C |
| H | W | C | T | T | S | A | A | A | E | I | N | E | N | L |
| H | C | I | I | M | W | D | T | E | O | H | L | K | N | E |
| I | O | O | S | B | A | T | H | G | C | S | M | E | L | T |
| N | N | C | Q | Z | F | C | Y | L | E | I | P | V | I | L |
| I | S | Z | P | Y | K | I | Y | V | Q | R | G | V | X | L |
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