Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | R | A | U | K | O | J | Q | D | I | G | Q | I | C | C |
| N | C | I | A | C | E | M | U | S | S | A | T | N | O | D |
| V | B | P | P | D | G | Y | I | A | S | R | P | N | T | O |
| Q | E | V | I | W | B | A | E | P | G | K | T | Z | K | N |
| P | E | Y | T | H | G | B | F | C | N | R | P | B | B | T |
| H | E | L | I | M | S | J | T | C | O | O | J | N | R | P |
| P | Q | M | R | V | O | R | D | L | P | N | J | I | I | A |
| T | N | E | I | T | A | P | E | B | I | G | T | J | V | N |
| Y | I | F | H | J | B | M | H | N | E | S | F | A | B | I |
| C | E | O | U | E | O | Y | Q | J | W | W | T | Q | C | C |
| F | U | T | J | T | M | E | T | E | X | O | H | E | E | T |
| T | M | A | I | F | Y | H | T | A | P | M | E | C | N | Z |
| P | N | O | I | T | U | L | O | S | Q | W | N | K | P | X |
| Y | N | M | N | O | I | T | S | E | U | Q | K | S | A | Q |
| C | R | G | U | T | K | S | S | T | U | D | Y | U | P | T |
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