Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | K | K | N | E | T | S | I | L | S | Q | R | X |
| Q | O | K | X | R | C | I | N | A | P | T | N | O | D | D |
| N | N | N | I | Y | V | Q | E | T | I | U | V | U | A | U |
| X | T | F | T | P | K | G | I | B | H | S | D | E | S | T |
| K | A | X | G | R | F | S | T | B | S | Y | L | G | K | L |
| A | S | F | U | S | O | J | A | N | R | N | I | U | Q | M |
| S | S | M | I | L | E | L | P | O | E | U | F | B | U | Y |
| H | U | M | C | O | R | H | E | Y | N | K | I | W | E | M |
| C | M | F | I | Q | R | Q | B | M | W | F | K | E | S | J |
| G | E | M | P | A | T | H | Y | Z | O | M | P | B | T | W |
| T | C | A | T | N | O | C | E | Y | E | T | E | O | I | K |
| I | Y | H | R | Y | L | X | Z | G | K | B | I | B | O | I |
| S | N | O | I | T | U | L | O | S | A | G | H | O | N | J |
| G | D | T | K | Y | K | E | Y | S | T | Q | C | U | N | V |
| P | F | E | S | Q | L | X | E | H | R | Y | E | G | E | N |
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