Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| M | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
| E | J | A | M | G | M | H | D | T | Y | H | S | C | O | A |
| F | G | I | F | P | N | J | N | E | U | K | B | N | K | I |
| Z | L | Y | A | W | O | S | C | Z | Q | E | T | R | C | O |
| E | H | T | U | V | E | O | N | U | D | R | A | S | I | H |
| U | H | S | F | S | N | W | E | L | O | K | R | G | N | A |
| Y | H | T | H | T | A | S | B | L | N | S | J | J | A | E |
| H | S | M | A | R | T | U | E | I | T | O | T | J | P | W |
| U | Z | C | I | I | J | M | P | S | A | L | K | K | T | F |
| A | T | C | O | F | O | Y | A | T | S | U | M | S | N | R |
| Z | U | N | V | T | Q | Y | T | E | S | T | R | D | O | T |
| L | I | W | I | K | D | M | I | N | U | I | S | E | D | H |
| H | Y | O | A | F | J | B | E | X | M | O | R | Q | I | O |
| T | N | V | X | K | N | X | N | T | E | N | L | Y | O | P |
| X | E | F | R | S | Z | A | T | E | U | G | J | T | Z | D |
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