Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | M | F | K | I | Q | G | E | C | G | D | Z | A | C |
| I | Z | O | N | D | E | M | U | S | S | A | T | N | O | D |
| N | T | D | A | E | H | Y | G | H | W | A | P | N | B | O |
| Q | U | A | F | D | T | C | E | D | Q | L | T | N | T | N |
| U | O | S | K | H | H | S | P | C | W | R | S | R | C | T |
| J | W | K | H | E | O | Q | I | I | O | O | W | L | F | P |
| X | Y | Q | I | T | O | B | E | L | Z | N | W | Z | L | A |
| E | G | U | I | H | C | W | E | M | P | A | T | H | Y | N |
| Q | E | E | Z | O | O | M | N | P | O | U | B | A | B | I |
| L | V | S | Z | S | O | C | Z | E | A | P | W | Y | C | C |
| L | T | T | F | T | O | W | C | T | R | T | S | N | N | T |
| M | D | I | I | R | O | E | L | I | M | S | I | R | V | S |
| A | D | O | A | O | D | V | F | X | A | O | H | E | I | Z |
| K | N | N | T | T | E | L | L | Y | X | L | M | I | N | I |
| P | F | W | S | O | L | U | T | I | O | N | U | N | P | T |
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