Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | O | K | P | W | K | P | Z | T | R | Q | M | J | F | R |
| P | N | C | J | T | G | M | G | N | K | Z | C | O | R | S |
| C | N | O | J | N | O | I | T | S | E | U | Q | K | S | A |
| W | R | O | I | K | N | O | I | T | U | L | O | S | S | D |
| Y | A | B | J | T | K | X | L | R | O | R | U | A | D | E |
| E | R | K | X | I | O | C | R | S | D | W | X | Q | U | H |
| Y | M | G | O | V | F | M | I | B | T | C | V | S | N | N |
| E | W | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | E | O | A | M | D | P | G | L | A | K | P | K | D | N |
| O | L | E | I | T | A | J | I | T | O | P | E | C | C | U |
| N | L | L | L | T | H | S | K | O | B | R | T | L | O | R |
| T | E | A | I | O | T | Y | Q | K | C | B | T | N | H | M |
| A | E | E | L | E | W | T | Z | N | S | E | T | N | O | C |
| C | N | S | N | Z | E | M | U | S | S | A | T | N | O | D |
| T | D | J | U | H | F | W | C | B | C | U | S | F | R | C |
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