Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | E | U | X | Z |
| E | O | K | Y | O | X | E | Z | Z | C | C | N | U | P | C |
| P | N | N | H | A | I | W | G | A | X | E | R | P | T | V |
| B | T | E | T | T | D | T | T | D | T | X | D | A | P | W |
| N | A | Y | A | R | L | N | U | S | C | T | K | S | V | U |
| Q | S | V | P | Q | O | P | I | L | P | E | U | K | Q | C |
| F | S | B | M | C | X | L | H | B | O | Y | N | Q | V | G |
| F | U | C | E | R | S | D | E | W | U | S | X | U | Z | N |
| G | M | Y | D | I | I | P | N | M | N | B | X | E | O | N |
| R | E | K | N | L | A | E | Q | Q | O | B | L | S | L | N |
| D | T | A | N | T | R | X | R | K | W | T | S | T | Q | U |
| S | L | A | I | S | M | I | L | E | M | M | I | I | N | K |
| D | P | E | H | R | E | E | F | N | I | V | X | O | C | C |
| G | N | I | F | S | Q | P | A | K | T | Y | D | N | N | I |
| T | P | R | R | V | A | Q | G | B | O | B | U | G | C | C |
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