Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | V | Q | P | P | R | S | M | I | L | E | M | K | Y | I |
| T | W | P | N | Y | Q | V | Y | P | G | E | R | Y | N | L |
| Q | A | S | K | Q | U | E | S | T | I | O | N | O | K | R |
| X | M | K | G | X | I | Z | K | O | G | R | I | S | L | P |
| T | M | K | E | S | Z | T | K | C | L | T | Q | S | B | F |
| U | C | G | X | O | I | V | R | C | O | U | L | K | Y | O |
| R | L | A | H | X | W | B | I | M | Q | Z | T | R | Z | W |
| E | C | B | T | F | T | N | E | E | A | P | T | I | I | M |
| Z | V | R | N | N | A | L | E | P | H | B | U | D | O | Z |
| G | I | Q | U | P | O | Y | I | R | A | W | Q | S | E | N |
| S | N | V | T | R | L | C | E | S | S | T | D | W | N | W |
| T | C | N | T | E | X | S | E | P | T | H | I | G | O | P |
| X | O | N | F | E | X | K | J | Y | A | E | I | E | H | A |
| D | O | N | T | A | S | S | U | M | E | R | N | P | N | I |
| C | E | M | P | A | T | H | Y | L | D | V | C | O | I | T |
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