Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | M | R | F | S | O | L | U | T | I | O | N | K | Y | D |
| D | O | N | T | A | S | S | U | M | E | N | C | U | N | O |
| A | U | N | T | C | A | T | N | O | C | E | Y | E | F | N |
| B | Y | I | T | P | S | I | O | K | E | M | A | J | G | T |
| M | L | E | F | R | P | E | I | I | L | P | D | H | P | P |
| P | P | U | R | R | O | B | T | V | I | A | F | D | M | A |
| P | N | E | T | S | I | L | S | B | M | T | L | S | T | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | F | I |
| P | J | A | Z | H | F | P | U | M | T | Y | O | Q | G | C |
| Q | V | N | E | K | A | F | Q | J | O | R | V | G | L | A |
| A | A | E | Q | T | N | W | K | R | Y | T | F | X | E | P |
| Y | F | S | I | Q | A | B | S | F | T | S | I | C | P | G |
| G | R | E | H | K | C | X | A | G | S | Y | N | O | P | I |
| Z | N | E | N | I | A | M | L | U | R | V | Z | G | N | T |
| T | M | E | V | M | A | U | Q | T | N | H | L | J | K | K |
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