Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | O | L | E | N | Y | D | M | J | H | C | O | Y | T | C |
| P | Q | C | L | Q | H | F | L | X | G | J | B | B | N | Z |
| G | I | D | I | Q | T | G | K | N | H | Q | M | O | S | C |
| N | N | H | M | B | A | R | Z | W | T | F | I | W | D | Y |
| C | O | E | S | Q | P | Z | E | H | W | T | E | H | W | X |
| D | E | I | T | R | M | N | G | X | O | D | L | E | I | G |
| O | M | Y | T | S | E | B | O | M | X | L | F | G | B | D |
| S | U | I | E | S | I | N | E | I | D | V | F | M | A | L |
| I | S | K | V | C | E | L | W | P | T | S | J | L | F | E |
| X | S | G | J | M | O | U | J | O | A | U | W | D | C | F |
| M | A | X | U | R | J | N | Q | G | E | T | L | Z | F | T |
| O | T | W | T | L | K | L | T | K | B | K | I | O | E | L |
| L | N | N | U | U | E | Q | G | A | S | F | A | E | S | X |
| I | O | N | C | D | O | H | N | F | C | A | K | T | N | P |
| C | D | O | N | T | P | A | N | I | C | T | W | F | Y | T |
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