Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | U | R | M | M | Z | I | T | Y | Z | L | Q | D | H | C |
| F | H | T | D | V | Z | U | R | G | Y | G | O | B | N | A |
| D | Z | D | A | S | K | Q | U | E | S | T | I | O | N | E |
| W | R | E | E | K | O | T | W | X | P | O | I | U | K | A |
| J | K | U | E | L | E | P | X | G | A | T | P | X | M | K |
| W | E | Y | S | G | Y | O | K | S | O | R | N | L | E | Z |
| A | M | Y | N | K | M | B | W | M | U | P | E | H | M | A |
| N | U | B | E | O | Y | V | E | N | V | Y | L | J | Y | R |
| B | S | B | M | C | I | L | Y | P | E | J | I | G | Y | X |
| E | S | I | P | K | O | T | I | Q | A | R | M | N | T | C |
| Y | A | K | A | R | D | N | U | S | S | T | S | T | M | X |
| S | T | T | T | Y | E | M | T | L | T | D | I | H | B | W |
| C | N | N | H | C | W | J | F | A | O | E | W | E | I | P |
| I | O | V | Y | C | I | D | I | F | C | S | N | S | N | P |
| C | D | O | N | T | P | A | N | I | C | T | O | O | C | T |
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