Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | H | J | L | R | F |
| F | O | T | E | U | V | F | K | I | P | I | O | Q | W | F |
| W | N | N | A | S | K | Q | U | E | S | T | I | O | N | D |
| J | T | Z | T | K | T | F | A | G | G | C | V | U | L | I |
| P | A | R | Z | R | E | Y | E | C | O | N | T | A | C | T |
| I | S | W | R | H | O | O | E | M | H | X | T | A | L | X |
| L | S | M | I | L | E | L | W | B | P | O | Z | N | N | L |
| Z | U | O | U | J | I | Y | E | N | R | A | X | V | G | Q |
| C | M | Z | L | S | L | P | W | M | E | I | T | F | C | N |
| T | E | W | T | U | A | F | M | X | O | R | G | H | L | X |
| I | N | E | K | T | T | K | P | T | N | T | S | U | Y | T |
| P | N | J | I | I | S | I | D | I | V | U | I | H | N | P |
| B | U | E | O | H | F | D | O | U | Y | X | N | O | I | H |
| U | N | R | G | Q | E | M | G | N | Z | J | J | G | N | P |
| T | K | C | U | Y | F | Q | C | K | A | C | I | X | T | Y |
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