Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | H | X | Z | R | Z | T | S | X | D | K | B | T | T |
| W | O | O | K | T | K | Y | A | G | W | U | V | Z | N | T |
| S | N | N | N | O | S | K | K | J | U | X | U | E | T | A |
| O | T | A | T | T | E | M | E | T | F | S | I | C | L | S |
| L | A | Y | T | R | P | K | O | N | G | T | Q | J | L | K |
| U | S | G | J | H | O | A | W | N | A | Z | N | K | A | Q |
| T | S | G | G | L | P | L | N | P | A | B | V | C | I | U |
| I | U | K | H | X | I | S | E | I | R | K | P | I | N | E |
| O | M | U | S | S | S | B | R | M | C | Z | X | X | M | S |
| N | E | W | T | G | C | Y | S | T | O | E | P | P | T | T |
| G | Y | E | L | A | Z | L | H | M | X | T | A | G | P | I |
| N | N | B | W | V | Q | B | I | P | I | T | I | L | A | O |
| Y | S | M | M | D | Y | F | P | I | H | L | X | O | Z | N |
| U | K | D | N | S | C | O | T | Y | T | R | E | C | N | K |
| Q | Z | T | C | A | T | N | O | C | E | Y | E | F | Q | W |
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