Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | H | A | B | O | G | V | F | Y | Y | Y | F | A | X | F |
| J | N | D | S | M | I | L | E | R | K | Y | T | B | Z | Y |
| Z | I | O | P | K | S | T | Z | P | Q | V | V | D | D | Y |
| Z | Q | N | I | D | Q | C | I | T | W | Q | D | Q | B | I |
| C | V | T | H | T | N | U | N | C | C | N | P | W | L | M |
| Q | F | P | S | P | O | B | E | P | A | T | I | E | N | T |
| C | G | A | R | O | Z | M | W | S | I | X | M | J | U | U |
| R | Q | N | E | X | L | W | E | V | T | P | E | M | K | P |
| T | F | I | N | A | I | U | H | L | A | I | S | Z | C | H |
| S | T | C | W | I | S | H | T | T | O | H | O | I | D | K |
| C | V | H | O | H | T | M | H | I | U | R | J | N | D | D |
| X | S | X | E | O | E | Y | E | C | O | N | T | A | C | T |
| Z | G | S | K | W | N | W | Y | B | C | N | K | N | D | F |
| G | B | S | A | K | E | M | U | S | S | A | T | N | O | D |
| E | Q | Y | T | V | L | B | D | I | I | N | P | Q | Z | C |
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