Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | A | C | Y | L | M | F | N | E | T | S | I | L | I | G |
| Q | Q | T | C | M | N | V | B | H | R | F | N | X | N | U |
| E | R | C | J | E | N | E | P | C | W | K | J | O | N | S |
| S | H | A | Q | A | P | R | I | L | J | S | I | V | O | C |
| I | H | T | K | M | P | E | H | S | Y | T | D | N | I | B |
| B | E | N | E | L | I | M | S | W | O | W | F | Q | T | G |
| Y | M | O | T | X | K | B | R | M | C | X | U | Y | S | S |
| S | U | C | V | Z | L | Y | E | I | D | O | K | H | E | C |
| I | S | E | V | W | P | L | N | P | E | L | I | T | U | D |
| I | S | Y | C | S | O | A | W | E | A | Q | D | A | Q | D |
| B | A | E | N | R | P | J | O | E | K | T | P | P | K | V |
| G | T | D | T | T | B | Z | E | O | E | Z | I | M | S | T |
| O | N | N | N | O | J | G | K | S | O | W | H | E | A | E |
| L | O | O | F | J | O | S | A | I | L | A | P | Q | N | R |
| C | D | G | P | N | O | I | T | U | L | O | S | Y | I | T |
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