Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | O | I | T | S | E | U | Q | K | S | A | H | T | P |
| G | N | V | U | V | A | P | Y | B | M | A | F | C | N | W |
| X | D | E | V | Z | G | H | O | I | O | G | A | O | P | W |
| O | N | P | I | Q | O | R | L | V | I | T | I | K | N | Z |
| H | E | E | N | T | Z | E | Y | K | N | T | A | B | H | B |
| C | H | M | T | N | A | P | O | O | O | M | U | O | A | E |
| I | B | K | T | S | E | P | C | M | W | O | O | M | N | P |
| N | G | T | T | E | I | E | E | M | P | A | T | H | Y | L |
| A | W | G | A | B | Y | L | J | B | W | L | G | W | O | X |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | D |
| T | Z | J | L | R | Z | T | U | Y | Z | E | W | G | V | K |
| N | J | V | T | T | L | N | X | R | W | Z | Y | S | K | K |
| O | K | N | W | W | T | N | O | I | T | U | L | O | S | F |
| D | O | N | T | A | S | S | U | M | E | K | Y | W | A | N |
| C | R | G | Z | F | Z | U | V | G | Z | Y | G | P | L | S |
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