Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | V | F | Y | T | C | I | N | A | P | T | N | O | D | C |
| P | I | D | N | N | C | T | P | P | B | G | Y | M | O | S |
| N | I | M | X | E | O | A | V | H | G | V | H | N | N | Y |
| M | S | H | T | F | T | I | T | L | K | T | T | J | T | L |
| B | K | M | S | H | L | S | T | N | G | R | A | D | A | H |
| J | O | I | M | R | L | D | I | U | O | I | P | V | S | B |
| G | C | I | I | Y | E | B | X | L | L | C | M | P | S | Z |
| E | E | Q | L | H | W | N | E | I | Z | O | E | Q | U | E |
| E | Z | D | E | H | L | M | W | P | N | U | S | Y | M | A |
| T | V | U | V | I | O | D | Y | O | A | R | G | Y | E | Q |
| W | Z | W | J | T | X | L | Q | X | E | T | F | M | U | G |
| G | M | R | I | N | S | M | H | P | W | K | I | G | P | J |
| Y | N | O | I | T | S | E | U | Q | K | S | A | E | V | X |
| T | N | B | T | G | Y | U | O | T | A | V | G | T | N | P |
| H | O | J | G | Y | H | R | Z | H | R | Z | L | D | A | T |
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