Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | B | C | W | I | B | M | N | R | T | B | J | E | I | D |
| B | N | R | V | Y | W | N | Y | T | H | A | H | T | E | K |
| S | E | O | V | L | A | E | H | L | E | P | F | N | T | Z |
| O | B | P | I | K | X | V | T | K | B | X | O | A | N | C |
| L | L | L | A | T | X | J | A | B | G | I | K | E | V | P |
| U | I | J | J | T | O | Y | P | K | T | E | T | E | E | T |
| T | R | J | M | R | I | M | M | S | O | S | V | Y | M | V |
| I | D | V | E | B | C | E | E | W | I | C | E | A | U | V |
| O | E | I | L | W | B | U | N | L | V | C | J | H | S | T |
| N | F | W | I | M | Q | E | D | T | O | Z | J | Q | S | H |
| Y | B | J | M | K | R | P | R | N | Y | R | K | H | A | C |
| D | J | W | S | S | L | C | T | I | C | R | T | D | T | Y |
| L | V | A | H | F | F | A | A | T | Z | G | Y | N | N | Y |
| H | F | I | T | I | C | N | U | K | R | S | H | T | O | E |
| C | P | O | N | T | C | I | N | A | P | T | N | O | D | C |
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