Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | M | Y | T | F | R | Q | R | O | N | F | N | P | I |
| Z | J | N | H | C | B | U | K | B | F | Y | A | I | N | M |
| W | P | O | G | A | Z | L | Q | V | H | K | H | O | Q | L |
| F | J | I | B | T | E | D | V | T | V | S | I | H | T | M |
| U | K | T | R | N | O | W | A | K | R | T | E | K | I | S |
| C | N | S | G | O | W | P | H | E | O | F | T | G | Y | S |
| I | F | E | E | C | M | B | N | M | H | F | P | H | N | P |
| N | M | U | R | E | S | W | E | L | X | H | Z | O | Y | B |
| A | N | Q | J | Y | O | L | E | P | J | U | I | T | T | X |
| P | N | K | V | E | O | E | I | W | A | T | J | J | L | F |
| T | J | S | K | R | K | L | K | S | U | T | S | D | U | P |
| N | W | A | T | O | P | I | Q | L | T | O | I | L | M | O |
| O | T | N | N | F | T | M | O | U | F | E | O | E | I | Q |
| D | O | N | T | A | S | S | U | M | E | J | N | F | N | X |
| C | H | G | O | I | H | B | J | T | F | J | S | K | T | T |
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