Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | Q | O | Q | W | J | C | X | K | Q | V | L | U | C |
| D | W | F | N | G | E | M | U | S | S | A | T | N | O | D |
| K | H | B | L | E | Z | L | D | V | A | P | T | N | A | O |
| J | I | G | C | G | T | Z | O | Z | R | S | T | B | L | N |
| D | T | W | O | C | V | S | M | H | R | R | B | O | N | T |
| N | H | N | D | D | E | Z | I | Q | O | M | T | N | O | P |
| Q | T | X | M | S | A | A | E | L | P | X | C | O | I | A |
| T | N | E | I | T | A | P | E | B | P | M | A | I | T | N |
| S | W | H | J | W | B | M | M | I | N | Z | T | T | S | I |
| L | N | K | B | M | O | P | P | V | Q | X | N | U | E | C |
| G | Z | R | C | T | E | V | A | L | X | M | O | L | U | D |
| K | Q | C | I | N | L | Y | T | P | U | I | C | O | Q | C |
| J | C | O | S | A | I | F | H | M | T | J | E | S | K | H |
| Z | N | O | G | I | M | N | Y | J | Z | D | Y | C | S | O |
| H | G | P | I | H | S | R | E | N | W | O | E | K | A | T |
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