Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | N | G | S | B | I | R | D | V | E | P | G | V | J | C |
| W | I | Q | C | R | E | M | U | S | S | A | T | N | O | D |
| Y | F | F | H | Q | C | M | Q | H | M | Q | R | N | T | O |
| X | R | G | E | J | A | N | J | K | Q | I | T | P | A | N |
| Q | F | S | K | V | W | R | X | K | V | R | L | S | K | T |
| M | N | O | I | T | U | L | O | S | O | T | K | E | E | P |
| N | H | B | N | E | T | S | I | L | O | Q | C | Y | O | A |
| T | N | E | I | T | A | P | E | B | U | X | E | B | W | N |
| U | F | W | U | G | X | M | N | E | C | C | M | L | N | I |
| X | W | I | E | V | O | Q | S | X | O | V | P | I | E | C |
| C | G | T | B | T | F | T | T | N | P | T | A | V | R | T |
| B | X | X | I | D | I | E | T | Q | I | D | T | C | S | W |
| I | P | O | O | O | V | A | J | N | U | H | H | O | H | N |
| I | N | N | N | L | C | A | R | P | P | P | Y | R | I | F |
| I | X | U | G | T | F | X | Q | I | K | H | S | O | P | B |
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