Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | E | F | A | Z | P | B | T | I | E | P | B | F | E |
| M | N | M | W | F | T | L | Z | N | Q | H | W | X | N | X |
| N | V | E | X | Q | A | C | O | L | F | H | W | O | O | P |
| Q | N | U | I | B | S | I | X | R | H | M | I | L | N | O |
| P | I | E | B | T | T | N | E | I | U | T | T | O | O | I |
| B | E | V | T | U | A | F | Q | V | O | E | C | Y | I | Q |
| B | M | E | L | S | E | P | G | M | J | U | A | D | T | P |
| K | U | O | J | P | I | T | E | Y | P | G | T | H | S | L |
| B | S | M | I | L | E | L | E | B | K | Y | N | Z | E | M |
| C | S | Q | J | J | O | K | Q | S | P | A | O | G | U | I |
| B | A | F | Q | R | P | L | X | K | V | V | C | E | Q | H |
| J | T | I | T | Z | Y | H | T | A | P | M | E | M | K | I |
| V | N | N | P | N | L | Q | I | S | N | Y | Y | D | S | H |
| W | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | D | O | N | T | P | A | N | I | C | D | E | V | R | I |
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