Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | H | L | M | A | T | C | E | H | F | S | P | Z | T | T |
| X | N | C | M | C | K | H | U | L | C | P | I | T | N | P |
| V | H | O | A | H | S | O | Y | S | I | K | M | E | I | K |
| U | N | M | I | D | Q | H | J | P | Q | M | I | H | F | W |
| M | O | E | J | T | T | A | R | G | Z | T | S | D | S | T |
| U | I | I | M | A | O | W | A | N | A | R | I | U | C | C |
| F | T | C | P | Z | B | M | O | P | E | A | P | A | J | I |
| H | S | M | D | G | A | I | E | N | H | T | T | Y | R | N |
| P | E | I | G | F | T | B | W | L | L | N | I | V | H | A |
| B | U | P | D | U | T | O | I | L | O | N | W | K | V | P |
| J | Q | S | L | G | E | S | J | C | I | R | D | A | T | T |
| H | K | O | C | K | T | L | E | A | C | O | T | H | Z | N |
| B | S | A | A | E | K | Y | X | S | T | N | O | N | C | O |
| W | A | T | N | C | E | M | U | S | S | A | T | N | O | D |
| A | Q | R | P | P | R | G | H | A | B | M | S | S | O | C |
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