Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | N | O | S | T | N | E | I | T | A | P | E | B | T | E |
| R | V | B | O | K | L | D | W | Q | V | E | N | C | N | Q |
| F | S | V | L | Y | V | T | B | I | C | O | A | O | A | E |
| M | L | O | U | E | K | O | R | V | I | T | I | N | O | A |
| T | T | W | T | P | A | J | O | T | N | T | I | N | W | B |
| C | W | F | I | G | K | Q | S | O | O | M | A | B | Q | L |
| I | N | K | O | D | Z | E | C | M | Z | B | G | D | S | T |
| N | T | T | N | R | U | E | E | M | P | A | T | H | Y | B |
| A | E | P | G | Q | Y | L | I | S | T | E | N | Q | G | U |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | Z |
| T | K | S | E | R | V | Q | M | Y | L | K | M | Y | H | R |
| N | A | D | T | E | Q | N | Z | M | S | F | D | I | Q | A |
| O | N | N | P | F | J | Q | V | G | E | E | M | T | L | E |
| D | O | N | T | A | S | S | U | M | E | C | N | I | C | E |
| C | N | R | E | K | R | Q | C | Q | Z | L | G | H | O | A |
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