Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | S | I | F | P | H | E | G | E | V | Y | Z | Q | P | C |
| N | Y | T | N | P | E | M | U | S | S | A | T | N | O | D |
| L | G | H | A | E | D | B | B | D | F | M | Q | N | O | N |
| Y | H | B | T | K | T | L | W | D | Q | F | T | N | O | E |
| C | L | E | G | A | E | S | R | V | X | R | T | I | W | Y |
| K | E | P | W | M | P | O | I | T | O | P | T | T | C | E |
| E | Y | A | Q | R | P | M | W | L | A | S | U | U | D | C |
| B | V | T | C | Q | F | M | E | N | E | L | N | Y | C | O |
| L | V | I | N | L | N | M | I | U | E | N | C | K | B | N |
| G | Z | E | N | R | O | C | Q | G | F | R | Y | S | L | T |
| P | N | N | X | T | P | K | J | B | D | D | S | G | T | A |
| L | D | T | I | T | S | M | H | E | G | T | M | H | H | C |
| V | H | O | R | A | B | I | O | V | J | L | I | P | I | T |
| C | N | H | X | Q | U | O | C | N | B | V | L | G | K | P |
| N | O | I | T | U | L | O | S | O | X | P | E | D | G | P |
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