Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | O | J | R | B | O | G | H | S | R | Q | N | N | V | R |
| K | N | T | F | C | I | N | A | P | T | N | O | D | G | B |
| T | P | O | A | S | K | Q | U | E | S | T | I | O | N | W |
| D | C | Q | I | K | T | G | O | N | M | E | E | N | Z | K |
| R | B | A | A | T | E | N | L | J | I | T | N | T | H | E |
| N | W | Q | T | F | O | O | E | T | L | N | U | A | Z | O |
| O | M | K | D | N | W | M | W | I | E | U | I | S | Z | N |
| Z | M | E | T | W | O | B | E | N | T | D | W | S | W | F |
| Y | Y | N | T | Z | W | C | H | L | E | A | V | U | S | P |
| D | K | I | E | C | U | K | E | M | O | R | P | M | Y | Y |
| S | I | A | T | T | S | X | P | Y | A | R | S | E | D | R |
| S | K | G | B | B | S | A | N | X | E | X | T | H | B | C |
| V | H | C | P | D | T | I | U | V | X | C | F | N | I | E |
| D | W | W | X | H | S | O | L | U | T | I | O | N | O | P |
| Z | N | O | Y | B | Z | S | J | S | N | W | H | D | P | C |
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