Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | H | E | H | T | Y | W | E | X | U | M | Y | E | Z |
| Z | N | L | G | D | K | V | H | N | O | N | Q | V | N | Y |
| T | D | E | H | W | G | M | O | M | E | M | J | O | L | N |
| D | N | K | I | Y | R | I | S | O | V | R | I | Q | N | Z |
| W | N | E | M | T | T | N | A | U | W | T | T | I | O | T |
| H | E | G | T | U | A | Y | S | K | O | B | C | N | I | X |
| S | M | U | L | S | Y | P | E | M | L | Y | A | T | T | B |
| S | U | O | R | E | I | D | E | O | P | P | T | U | S | Q |
| S | S | M | I | L | E | L | U | B | B | A | N | K | E | F |
| P | S | F | B | U | O | H | M | P | B | W | O | C | U | D |
| X | A | E | S | R | C | T | S | F | J | X | C | T | Q | L |
| J | T | Y | T | U | Y | H | T | A | P | M | E | T | K | N |
| S | N | N | G | C | W | H | R | K | F | N | Y | T | S | X |
| J | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | D | O | N | T | P | A | N | I | C | A | N | H | U | V |
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