Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | F | J | E | Y | B | K | F | C | E | L | Z | Q | G | C |
| L | Y | F | Y | S | E | M | U | S | S | A | T | N | O | D |
| G | M | Y | E | U | M | J | P | X | B | B | O | N | E | O |
| H | P | R | C | C | P | K | I | R | N | H | T | L | J | N |
| A | N | N | O | H | A | U | H | G | X | R | S | Z | N | T |
| B | K | E | N | H | T | Y | S | X | O | D | O | E | O | P |
| U | G | T | T | X | H | I | R | L | E | J | L | X | I | A |
| N | D | S | A | Z | Y | Z | E | F | N | G | U | S | T | N |
| K | V | I | C | L | C | M | N | I | A | J | T | N | S | I |
| A | S | L | T | Q | O | N | W | T | W | Y | I | A | E | C |
| Y | B | C | N | T | L | L | O | R | Y | C | O | L | U | O |
| T | N | E | I | T | A | P | E | B | H | M | N | C | Q | F |
| K | L | O | S | G | S | L | K | L | Q | W | Y | I | K | A |
| I | N | K | J | P | G | G | A | D | E | L | I | M | S | V |
| H | U | L | H | L | W | X | T | P | O | V | Z | F | A | F |
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