Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Q | C | N | N | B | P | K | T | D | R | V | J | A | X | Q |
| W | N | O | N | V | G | D | N | K | N | K | S | V | N | I |
| G | I | G | O | P | B | R | E | R | L | N | D | O | T | T |
| C | I | V | I | E | I | N | I | I | C | K | I | D | A | F |
| O | L | J | T | Z | A | E | T | C | J | T | O | S | K | Q |
| F | E | U | U | N | S | T | A | X | O | S | K | E | E | Q |
| H | M | M | L | R | O | S | P | M | W | Q | W | Y | O | E |
| K | U | T | O | I | Q | I | E | E | U | Z | E | F | W | S |
| E | S | S | S | M | M | L | B | E | O | C | M | Z | N | Y |
| V | S | M | Y | H | O | T | S | K | O | X | P | N | E | S |
| X | A | G | I | R | O | T | D | N | Z | R | A | W | R | H |
| J | T | F | T | L | I | G | T | K | V | H | T | H | S | G |
| L | N | N | E | O | E | A | B | M | E | Q | H | Q | H | Z |
| P | O | F | N | M | C | P | N | L | K | J | Y | K | I | L |
| C | D | O | N | T | P | A | N | I | C | Z | R | S | P | O |
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