Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | Q | Y | T | W | Z | Y | O | G | D | O | I | I | I | C |
| T | E | I | Z | A | E | M | U | S | S | A | T | N | O | D |
| F | L | W | F | M | K | S | R | N | G | F | Q | N | I | G |
| L | I | D | O | N | T | P | A | N | I | C | T | Q | A | N |
| T | M | J | Q | R | U | W | U | K | W | R | Y | C | O | W |
| A | S | K | Q | U | E | S | T | I | O | N | T | S | O | B |
| H | O | X | M | I | A | Y | B | L | I | S | T | E | N | Y |
| M | L | P | I | H | S | R | E | N | W | O | E | K | A | T |
| K | U | X | J | A | P | M | P | C | A | Z | M | B | Z | G |
| B | T | D | N | J | O | T | A | N | O | E | P | Z | D | C |
| G | I | Z | O | T | G | R | T | M | S | N | A | C | Y | X |
| F | O | L | I | Z | B | Z | I | H | H | U | T | V | N | I |
| O | N | O | K | Z | V | V | E | Q | E | C | H | A | Y | J |
| Z | N | H | Y | K | K | D | N | G | F | S | Y | L | C | C |
| R | I | T | M | Q | P | B | T | O | N | P | Z | J | O | T |
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