Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Z | F | A | J | F |
| A | O | I | O | J | E | J | Y | S | Q | D | G | W | F | E |
| S | N | N | R | T | C | A | T | N | O | C | E | Y | E | G |
| K | T | C | T | J | K | L | R | V | C | B | I | A | I | C |
| Q | A | R | J | R | T | S | T | W | Y | Z | M | R | T | A |
| U | S | B | H | D | O | N | L | L | A | C | U | S | B | S |
| E | S | Z | W | V | X | L | R | B | J | G | M | R | W | Z |
| S | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | M | Q | Y | M | F | P | M | M | D | R | Y | S | N | G |
| I | E | N | I | B | A | E | P | V | O | H | O | L | F | I |
| O | W | L | E | T | M | Z | A | M | W | T | W | D | T | L |
| N | E | R | I | T | G | F | T | O | G | K | I | O | H | S |
| H | D | E | A | E | S | N | H | P | K | R | G | O | Z | V |
| F | N | R | P | E | M | I | Y | N | W | M | Q | O | N | N |
| T | J | L | R | N | S | O | L | U | T | I | O | N | W | T |
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