Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | B | D | J | Z | C | M | D | C | V | S | D | B | F | M |
| M | M | Z | S | O | Q | C | N | N | T | K | Q | N | N | T |
| B | M | D | T | Z | V | M | X | K | A | D | J | O | W | K |
| Y | H | D | S | L | N | T | J | G | K | B | I | I | D | E |
| T | C | A | T | N | O | C | E | Y | E | T | C | T | V | L |
| W | E | B | S | E | E | I | C | P | O | Q | C | U | J | N |
| B | M | M | Q | L | O | F | A | M | W | I | I | L | J | Q |
| D | U | U | I | X | Z | T | E | Q | N | Q | N | O | T | G |
| E | S | M | B | N | I | L | M | C | E | Z | A | S | C | J |
| G | S | X | R | E | O | I | P | T | R | C | P | L | A | A |
| Z | A | M | N | R | T | S | A | M | S | H | T | D | M | I |
| P | T | T | T | L | Q | T | T | J | H | O | N | U | X | K |
| D | N | N | B | Y | C | E | H | Q | I | O | O | I | L | I |
| U | O | X | N | W | I | N | Y | L | P | D | D | M | V | W |
| C | D | Q | A | S | K | Q | U | E | S | T | I | O | N | O |
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