Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | U | Z | C | P | M | O | W | C | Z | V | O | W | R | T |
| D | O | N | T | A | S | S | U | M | E | I | N | P | N | E |
| O | H | N | X | B | M | W | O | Y | U | E | Z | E | Z | L |
| N | L | C | T | I | F | E | E | L | T | B | I | V | Y | L |
| T | N | N | L | R | J | C | L | S | U | T | S | A | S | H |
| P | F | E | B | B | O | T | I | Q | A | T | G | B | E | K |
| A | U | Y | I | N | M | L | H | P | O | P | I | O | Y | X |
| N | Y | H | T | A | P | M | E | Z | H | N | B | O | E | B |
| I | X | A | S | C | G | B | A | M | F | X | C | Y | N | N |
| C | C | V | Q | O | E | I | Y | Q | O | V | V | J | G | V |
| T | B | Y | R | O | M | F | A | D | K | T | F | O | Q | S |
| T | A | K | E | O | W | N | E | R | S | H | I | P | F | H |
| I | P | S | P | U | B | H | A | N | M | V | J | O | G | Q |
| K | N | O | I | T | S | E | U | Q | K | S | A | X | N | K |
| X | R | K | Q | G | T | Q | J | C | O | P | B | B | I | Q |
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