Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | N | V | I | V | S | K | V | V | Y | D | M | S | S |
| B | N | T | Q | V | D | Y | T | E | W | U | J | T | N | J |
| G | C | E | A | S | K | Q | U | E | S | T | I | O | N | K |
| L | I | C | I | K | I | Z | B | R | S | D | I | N | X | W |
| T | K | Y | V | T | E | C | M | Q | V | T | C | L | F | I |
| C | C | L | Y | Z | A | O | A | N | O | Q | Y | N | L | B |
| I | G | A | Z | X | A | P | W | M | A | W | E | H | E | I |
| N | Y | H | T | A | P | M | E | N | J | M | L | L | S | N |
| A | U | Y | C | N | C | L | A | B | E | A | I | P | O | X |
| P | D | N | G | R | O | Z | I | E | M | R | M | G | L | X |
| T | Y | A | F | R | S | C | G | S | Q | Z | S | Q | U | I |
| N | T | R | T | B | M | Y | E | P | T | G | S | H | T | Q |
| O | A | N | L | N | P | V | P | Y | J | E | M | Y | I | Y |
| D | O | N | T | A | S | S | U | M | E | A | N | G | O | P |
| C | E | E | D | N | A | I | I | L | Q | J | B | U | N | J |
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