Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | S | W | P | X | N | Q | Z | C | P | A | J | N | M | C |
| O | N | K | K | E | G | W | N | N | V | W | C | H | N | O |
| D | M | E | T | H | Y | X | Z | F | A | T | P | O | V | E |
| S | A | S | I | K | E | C | R | L | Q | I | I | U | X | O |
| O | I | Q | N | T | N | L | M | S | H | T | J | A | W | T |
| L | V | M | M | L | A | X | I | C | O | X | U | S | V | C |
| U | G | O | X | G | K | P | I | M | I | X | C | X | Z | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | T |
| I | T | R | O | R | A | L | A | B | F | R | I | O | G | N |
| O | Z | G | I | P | O | R | B | W | T | Y | X | P | O | O |
| N | W | F | T | R | V | R | Y | A | B | V | I | Z | R | C |
| Z | T | N | T | E | P | U | Z | Y | H | T | A | P | M | E |
| D | O | N | B | D | F | K | H | D | F | M | O | T | Y | Y |
| D | O | N | T | A | S | S | U | M | E | M | O | F | Y | E |
| C | H | O | N | O | I | T | S | E | U | Q | K | S | A | S |
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