Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | H | W | C | C | T |
| R | O | U | N | E | T | X | P | C | J | I | N | Y | N | N |
| O | N | N | G | T | A | W | D | Y | Y | E | X | E | Q | O |
| Q | T | W | T | A | K | R | A | R | T | Y | I | R | F | I |
| V | A | B | A | R | E | F | B | S | M | T | T | D | U | T |
| D | S | W | R | N | O | Y | I | K | A | H | J | N | E | S |
| M | S | N | N | G | W | L | E | P | P | E | L | A | K | E |
| S | U | Y | O | U | N | U | E | C | A | M | L | Q | I | U |
| Y | M | C | I | D | E | B | M | M | O | M | S | I | B | Q |
| O | E | H | T | O | R | D | P | R | O | N | J | O | M | K |
| G | D | W | U | X | S | W | A | I | J | T | T | N | F | S |
| U | K | G | L | Z | H | S | T | N | D | D | I | A | X | A |
| Q | A | W | O | M | I | F | H | S | T | R | W | O | C | F |
| K | I | M | S | I | P | I | Y | U | Q | O | F | E | N | T |
| B | U | D | Q | D | M | J | I | P | K | P | T | W | I | A |
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