Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | J | Y | T | C | I | N | A | P | T | N | O | D | C |
| E | N | P | T | F | C | W | Y | W | V | N | S | D | O | O |
| O | T | E | P | Z | J | A | H | B | P | B | X | N | N | L |
| R | E | A | I | O | H | A | T | B | D | Q | T | C | T | N |
| P | I | S | K | T | G | N | A | N | X | R | F | J | A | O |
| P | L | K | W | E | A | H | P | S | O | Q | B | M | S | I |
| S | S | Q | G | U | O | P | M | L | G | C | Q | V | S | T |
| Y | Y | U | P | L | C | W | E | B | I | I | E | U | U | U |
| S | O | E | U | Z | Q | M | N | B | A | S | O | Y | M | L |
| J | N | S | W | V | O | A | R | E | P | Z | T | B | E | O |
| B | G | T | O | T | F | F | O | W | R | R | P | E | F | S |
| J | I | I | I | Y | M | E | L | I | M | S | A | D | N | L |
| I | S | O | Q | G | Q | F | E | A | I | M | H | K | D | Y |
| X | N | N | J | Y | Q | E | R | E | Z | T | T | I | N | J |
| A | T | T | U | R | N | K | Y | M | J | C | L | F | P | U |
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